As one of the many hats I wear in my new gig, I manage a help desk. Ok, I don't manage it, I have an incredibly good young manager who manages that team. She's new at the role, but thoughtful and smart.
Today is starting out tough for her because we're getting a series of folks calling in sick. This also includes my own manager, the Director of us all. *coff, coff, sniffle, sniffle*
Not good.
So I was chatting with my help desk manager today about our situation and how we get through it. While talking, she pulled a box out from under her desk and handed me the following things:
She is now going desk to desk, ministering to the sick and wounded, laying on hands and providing the same kit to each of our call agents.
See, it's our fiscal year end, and we really need these folks on the phones, doing their jobs.
And with an arsenal of flu fighting products, there shall be no excuses!
I think this new, young manager is one smart cookie. I better keep an eye on her, I think she'll be running circles around me in no time.
How lucky I am to have good folks on my team!
