Customer Service Has Not Died

Despite all appearances to the contrary, customer service has not died.

Nope, there is still a small patch of wonderful service to be found in Southern New Mexico.

You'll recall a week ago, I wrote of my joy and my subsequent despair regarding buying actual New Mexico grown chiles here in Northern California.

In that blog post last week, I mentioned that I wrote a rather terse letter to the New Mexico Department of Agriculture, complete with photographs, about my sorrow.

In fact, I'll let you in on the text of my actual letter, sent to Mr. David Lucero at the NMDA:

_____

Dear Mr. Lucero - I found your email address from the www.nmda.nmsu.edu
webpage, though I'm unsure if you are the right person to contact.

I am a native New Mexican now living in Northern California and while on
a Southwest Airlines flight, I was happy to see an ad in their inflight
magazine for Hatch Green Chile coming to a long list of supermarkets in
my area.

My husband and I plan to buy a lot as we enjoy our green chile
throughout the year by finding kind friends back home to bring us the
good stuff.

While at Whole Foods recently in (town name redacted), California, I saw a sign for "Hatch peppers" and I was very happy (Whole Foods was on the list of stores that would carry the product).

As I picked a few from the pile, I looked closer at the sign and I
noticed it said "grown in California." (see photo attached)

Now, I'm confused. Is this the "real thing" as advertised by the NMDA
and just mislabeled? Or has someone appropriated the Hatch name for
not-Hatch peppers?

I chose not to buy any that day as I'm unsure.

Hence why I'm coming to you for advice and guidance.

Are Hatch chiles going to be available in the Northern California Bay
Area? Also, is someone perpetrating a terrible fraud by selling
California grown peppers under the branded Hatch name?

On behalf of my family, we thank you and appreciate any guidance you
would provide.


All my best,

Karen Fayeth

_____

Honestly...I expected no reply.

Imagine my surprise when not only did I receive a VERY nice email from Mr. Lucero thanking me for providing this information, he also told me that he's taken up the issue with his national Whole Foods buyer (who was cc'd on the email) and also with his shipper, Seco Spice (also cc'd on the email).

Then, and here's where my mind gets blown, Mr. Lucero indicated that a Mr. Ogaz from Seco Spice would be happy to send me along a box of roasted and peeled chile if I'd be willing to pay shipping.

Holy jumping jehoshaphat!

So I'm currently getting shipping costs from the very kind Mr. Ogaz.

That's amazing.

I want to publicly thank both Mr. Lucero and Mr. Ogaz for helping a poor New Mexico expat find her way home via the ol' dinner plate.

By the by, I checked with my friends down in the greater Las Cruces and Anthony metropolitan areas and they know the Ogaz family and Seco Spice and can vouch that they are top notch people and growers.

So here's a HUGE public thank you and a plug for the good people over at Seco Spice and the NMDA.

: sniffle : It makes me very proud to be a New Mexican.

I haven't stopped blogging....

...but I'm afraid I'm going to miss another day. I *hate* missing blogging days. I'll do my best to make up the two missed days in some way this week.

I've been asked to teach a four hour course today on behalf of an association of professional people who do what I do for a living (I'll demure on my job role...a girl's gotta have some secrets).

Four hours? *I* don't even want to listen to me talk for four hours! Good gracious!

Anyhow, it's a big honor and I have my big ol' PowerPoint slide deck ready to go.

But I'm scared. I mean, I'm excited. But I'm skeered too.

This is four hours facing a room full of my peers.

Whooooa. Soooo grown up.

Anyhow, I'm up to the task, but forgive my inattention to the blog for a couple days. I should be back tomorrow.

The Tradition of One Thousand Paper Cranes

Are you familiar with the Japanese tradition of folding one thousand origami paper cranes?

From Wikipedia:

"An ancient Japanese legend promises that anyone who folds a thousand origami cranes will be granted a wish by a crane, such as long life or recovery from illness or injury. In Asia, it is commonly said that folding 1000 paper origami cranes makes a person's wish come true."

I have always been enchanted by this tradition, and many years ago when the daughter of a friend was to be married, I even helped participate in the tradition by helping the bride fold a thousand cranes before her wedding day.

It is an act of diligence, of repetition, of bringing yourself and your heart to each crane.

I was reminded of this tradition today, as I contemplated the creation of this, my one thousandth post here at Oh Fair New Mexico.

Each post is, to me, like a beautiful origami crane, my own work of art constructed from the folds of my brain, the diligence of my psyche, and the creativity of my Muse.

The posts vary widely in topic and scope. I started out as a homesick New Mexican looking to assuage my guilt by talking about home. Three years later, it still holds that space for me, but it's also grown well beyond, helping me to find my voice and my writing style.

I'm grateful to each and every reader who stops by and gives me their eyeballs for a few minutes. Especially those readers who have been here long enough to remember that The Good Man used to be The Cute Boy.

When I started this blog back in 2007, I hoped I'd be able to make it last for a year. I've well exceeded that goal.

So today, as I finish folding my one thousandth crane, I string them all together and let them take flight upon the wind. I've cast my cranes to the fates and I send them all out with the best of me on the wing.

Tomorrow, I'll sit in front of a blank Word document and start again, folding the first crane in the next series of one thousand.

May we all make a beautiful wish that comes true.

Mine already did.

Roast, My Pretties! Roast!

Can't think of a better smell.

Oh...wow...speaking of Fall....great photo of the burning of Zozobra from the ABQJournal. (you are right, NewMexiKen, my gloom might have been in the Zozobra. I'm feeling better just looking at that photo.)

San Bruno Fire - Quote of the Day

Millbrae Fire Chief Dennis Haag "...said the first engine on scene got within about a 100 yards of the fire and 'then had to stop because their windshield cracked (from the heat). As they pulled back, they saw paint bubbling on the cars in the street.'"

Source: SFGate

The Things I Could Talk About Today

Every morning after I wake up, stumble over the cat and yawn three times, I start to think about my day.

Part of that thinking involves devising a topic for my daily entry to this little ol' blog.

Over the years, the topics have varied widely from news of the world to news of crevices of my mind. And food. Lots of talk about food.

So I thought quite a bit about what to write about today for this, my 997th post in the life of Oh Fair New Mexico.

I could write more about the really awful fire in San Bruno last night. About the stutter-stall from PG&E in addressing the situation, about the homes and lives lost.

I could go on a rant about the nature of mega-corporations (*coff*BP*coff*) and their inability to respond in crisis situations.

I could even write about the fact that my own employer is a way-too-huge corporation, and sometimes that worries me.

I might even wander out of my local area and riff on that wack-a-doodle "minister" (I use sarcastic quotes on purpose) who is so filled with hate and not a small amount of insanity, that he would endanger the lives of people around the world and American military troops just to get a little publicity for his wack-a-doodle 50 follower church.

I seriously considered discussing the conversation I had this morning with my boss, who is here in the US for three weeks, but who usually lives in London. He is a very kind, gentle and mellow man. He said to me this morning, "I don’t understand this man who wants to burn the Quran. Can you explain it to me?" I couldn't. It is beyond my grasp.

I could discuss my growing dread regarding the upcoming California governor's election in my state.

Or my belief that on both sides of the political spectrum, our US Congress has run so far off the rails that I’m unsure how we will ever find our way back.

And I could talk about how, really, this must be end of days because I can't fathom this world where being so rude, being so self-centered, and being so utterly oblivious are acceptable. And yet, it is.

I even considered discussing how I'm what is considered a very sensitive person. In fact, there are books written on this subject, "The Highly Sensitive Person" and such. And because of that, how my choice to watch a blazing fire on my television all last night is really NOT good for my soul. How tweaked out I am about this whole thing.

Yes. I considered all of those topics and more.

But it's Friday, and I'm exhausted. Three weeks ago one of my dearest friends died and I still can't seem to climb up out of that grief.

And watching people lose their homes and their lives last night really did me in.

So today, I’m going to talk about a dog.

My first god dog, a heeler and Chihuahua mix, has been a good dog. She's deaf and near blind and still very sweet. But she doesn't run around and chase the ball like she used to.

My second god-dog is an adorable little beast. I'm not good with dog breeds, but I think he is a boxer. He's a big, muscular dog with a menacing bark.

But he's the sweetest little pea-pod of a dog I've ever known.

And he likes his godmom back.

There now. Let's not think about the jacked up things in the world.

Look into those eyes. Doncha just feel better basking in the glow of this little bubba of a dog?

I know it makes me feel better.

Everyone just pat a cute dog on the head and love your neighbor and hug your family.

And let's all have a nice weekend, ok?

Utterly Speechless Thursday

The Bay Area city of San Bruno is still on fire after a gas main exploded about 6:15pm and continued to burn pressurized natural gas for almost two hours while our utility company, PG&E spent those hours denying the pipe was theirs.

Home were burned to the foundation in a matter minutes and the fire kept burning.

I'm angry at PG&E.

But I'm incredibly grateful to the fine people with the fire, police, ambulance, rescue and medical services. Oh, and the Red Cross.

What a horrible thing to happen.

I have a special place in my heart for the California Fire team who mixed slurry and got planes off the ground. Their precision drops along with helicopters dropping water were the only ray of hope I saw for almost two hours of raging fires.

This is one of those tragedies that will take a long time for the town to recover from. Send up a good word for all those people.

Photo from SFGate.com

The Delicious Eagle Has Landed

So there I am, sitting on a Southwest Airlines flight, headed for El Paso.

As we haven't yet cleared 10,000 feet, I can't use my Kindle, so I'm idly flipping through the pages of the Spirit in flight magazine.

And what to my wondering eyes should appear, but an ad for the beautimous Hatch green chile.

The copy claims that this precious commodity will be for sale in many grocery chains near me!

Look!

I unceremoniously tore the ad out of the mag. I had to clutch it to my heart!

I showed the ad to my friends there in the southern part of New Mexico, and they told me that due to NAFTA, the local farmers are getting beat out on selling their beautiful crops.

The New Mexico Department of Agriculture is putting on a marketing drive to try to stir up some sales.

The tagline? "Get Your Fix."

Why yes, I think I will. Thankyouverymuch.

So I was in my local Whole Foods store, perusing the fresh produce, when my peripheral vision locked on the word, "Hatch."

There, in my very store, shiny green peppers stacked high.

I RAN over to the display.

But my brain said, "hoooooold on a minute."

I looked a little closer at the sign.

Can you read the sign in this image?

It says, "Hatch peppers" and just above that it says, "Grown in California."

What the @#*$%@&*^%$!!!!

No.

Just no.

This is not right.

This is NOT correct.

This is definitely not ok.

So I laid the waxy green vegetable back on the pile and walked away.

This was not the treasure I sought.

Over this Labor Day weekend, I wrote a terse email to the NMDA asking them if the word "Hatch" can be applied to California grown chiles, or if this sign is in error.

I await their reply.

Yesterday, during my lunch hour, I ran to the Nob Hill Foods (also known as Raley's) near where I work to pick up a couple things. I never shop at Nob Hill, but it was the closest grocer near work.

Once again, my "Hatch" radar picked up something at the periphery.

I fear I couldn't get excited.

I slowly walked toward the word "Hatch" and sniffed the air near the display.

And I looked closely at the sign. They spelled "chile" wrong.

But still...could it be? Have I found the good stuff? Did I just accidentally stumble upon The Precious?

Yes. Yes I did.

I filled a produce bag to bursting and made them mine. Those beautiful chiles sat in the backseat of my car all afternoon, and they made the inside of my car smell heavenly.

This year, The Good Man finally gets to know what the smell of roasting green chile (and the smell of Autumn) is truly about, because it will permeate the corners our home.

Aw. Yeah.

Keep Feeling Fascination

This morning, the idea generator prompted me to "Name something that fascinates you."

Let's see...

Right now, the thing that fascinates me the most is: Peanut Butter M&M's

Oh man, I tried these for the first time during my recent travel. My sweet tooth dragged me to an airport shop where I bought a bag, and ever since I can't stop thinking about and yearning for the peanut buttery goodness!

Oh wait. That's an obsession. Not a fascination.

Let me try again.

Ok, I got it. I’m fascinated by that frapping tree growing in my side yard. The one that grows about six feet a month, drapes over the neighbor's fence, scrapes at the side of the house and blocks the nice view out of my home office window.

Oh no, got it wrong again. That's aggravation.

Hmm. Fascinated by the endless lines of tiny black ants invading my kitchen?

Nope, more aggravation.

How about this! I got it. I'm fascinated by the process I go through every morning to park in my favorite spot in the parking garage. There is a pinched-faced lady in a gray BMW who thinks she owns the spot. I parked there uncontested for a whole month and beginning last week, missy miss BMW thinks it's her spot?

Oh I don't THINK so.

No, every day I'm all about making sure that I get that spot, mine mine mine!!

Nice try, Karen. That would probably be best labeled under compulsion.

Maybe I'm fascinated by my ongoing observations about the sheer quantity of Canada Geese poop at the park near my office?

No, compulsion and aggravation together, I think.

How about my fascination with the recent over 90-degree heatwave in the Bay Area.

Nope. Perspiration.

I got it! Night photography! I'm fascinated by that.

But that's also education. As in, I'm totally all about learning night photography but yet, I'm also fascinated with the art.

Yes. That's it. I think I've resolved it.

That was a lot harder that I thought it would be.

A Happy Labor Day Quote of the Day

“Thanks to the combination of mayonnaise-based foods and sunshine, your Labor Day celebration can actually last for several days!”

This thoughtful quote brought to you by Shoebox Blog.

Where I come from....

....that's a damn fine donation!

"ALBUQUERQUE - Albuquerque police briefly evacuated a Goodwill store after someone left a pistol, ammunition, a grenade and some marijuana in a collection box.

Police spokeswoman Nadine Hamby says the items turned up in the box Thursday.

She says the Albuquerque police bomb squad determined the grenade was a World War II-style inert - or inactive - grenade.

Hamby says the bomb squad took it away to be destroyed.

The police report did not list what type of guns were in the box or the quantity of marijuana."

Source: Las Cruces Sun News

When Hugging a Coworker is Totally Appropriate

As a manager of employees in the State of California, I am required, by law, to attend and complete some very lengthy and detailed courses designed to keep the workplace "appropriate."

The courses are always very alarming because they teach to the worst possible examples, things that make you think "do people really do that?"

But it's good. Having a safe, conflict free work environment is essential. Everyone has a right to feel comfy at the place where they spend the majority of time during their weekdays.

As a new hire, I recently completed the mandatory training for my new company.

It's made me all very aware, very sensitive to potential "situations."

That said, I almost walked right through all my training to drop a big hug on a coworker.

That coworker is the nice man working the grill at the company cafeteria.

Today's special is fish and chips, one of my fave meals.

I figured they'd pull a pre-battered fish plank out of the freezer, dunk it in the fryer, and serve it up.

Fair enough, I'd still eat it.

But no.

After placing my order, the gentleman at the grill pulled two fresh fish filets out of the refrigerator. They were real fish filets, not some amalgam of fish parts.

Then he hand dipped them in batter and laid them gently in the fryer.

He then he served them golden brown over fresh-from-the-fryer, made just for me French fries he's hand seasoned by tossing them in a big bowl.

When he handed me the plate, he smiled and said, "enjoy."

Really, I almost wrapped him in a big bear hug.

He deserved it, California laws be damned!

Expanding My Mind

When I was in graduate school at NMSU, I was required to take an International Management class.

This was the early 90's in Las Cruces. "International Management" meant discussing NAFTA and the Maquiladoras on the border.

Don’t get me wrong, that was very valuable learning, especially when NAFTA was in its infancy and no one was certain the impact it would create.

In the final analysis, I find that no matter how wonderful the professor or how much I enjoyed the class, the "international" portion of my education class was seriously lacking.

We might have discussed Japan but only very briefly, and mainly it was topic of fear as Japan was kicking our butt in manufacturing (they still are).

But that was it. Conversations about EMEA (and the Euro), the technology boom in India and vast low cost production from China were all still a long way off.

So they taught what they knew at the time and the rest I've had to figure out for myself.

Over the past two days, I've had telephone meetings with my employees located in Sydney, Sao Paulo and London.

These are three very different countries and cultures. How I speak with and manage my team varies widely. The concerns, the attention to detail, the speed of work is all over the board. I have to figure it out for each person individually so I can be the best and most effective manager possible.

Today after chatting with London, then Sao Paulo, I needed to speak with a supplier representative. I thought he was in the US until I looked at his business card. Nope, Hong Kong.

"What the hell time is it in Hong Kong?!" I wailed aloud as I'd already calculated too many time zones for the day.

For the record, 10:15am is 1:15 tomorrow morning in Hong Kong. So glad I didn't just ring up his cell phone.

But that one moment of frustration aside, I honestly love it. Every minute of these calls and building the relationships with my team is a learning experience. I've worked for companies that touted themselves to be a global company. My current employer truly is.

The other day I walked to the cafeteria and as people walked past me, I heard Italian, Spanish, what I believe was Cantonese (my ear for the various Asian languages is not strong) and many, many central Asia languages spoken amongst my coworkers.

We are truly a multicultural company filled with profoundly intelligent people. I know there are many people who fear the vast influx of people from other countries of the world to the US.

Me, I love it. I feel more a part of the world than I ever did before (heck, my own brother lives in Kuala Lumpur!).

Each day my mind expands and I grow and I love every minute of that.

Last week, when I was in New Mexico, a buddy of mine from back in the day asked me what my job was these days.

I told him about the job and he'd heard of my employer (it's a biggie).

He shook his head, spit out some Copenhagen, looked me square in the eye and said, "That's pretty good for a little girl from New Mexico."

Yeah. Not too bad.

(My phone lines are, indeed, humming)

Stumbling in there at the last moment

Several months ago, I participated in a fiction project for the Brooklyn-based Art House Co-Op. I was given a theme and a Moleskine notebook and then asked to fill it with stories and images.

And I did! So much fun.

Based on that success, I decided to take on another Art House Co-Op challenge.

This one is called "The Canvas Project."

They sent me three 4x4 inch canvases and a card with three words on it.

My job? To interpret the three words visually, one per canvas.

The words I got? Not easy.

Here they are:

1. Flatuence (because the universe is laughing at me... And yes, it can be spelled without that second L)

2. Training (really? Visually?)

3. Glassy (Oh, hey, sure. Easy peasy. I can visually display an adjective. NOT! I must have looked at the card twenty times to be sure it didn't say "gassy")

I've had the canvases since July. They were required to be postmarked today.

So of course last night I was madly painting and gluing and fretting! I had two done well ahead of time but the third one, glassy, eluded me.

But I got them done. The Good Man promised to mail them out today.

Whew.

Anyhow, I took some semi-decent photos with my iPhone last night.

Herewith, my entries to The Canvas Project exhibition:

Flatuence:

Yes. That's pinto beans. Yes, that's dried roses. And in case you can't tell from the photograph, that white spot in the center? That's a tablet of Beano.

heh.

Training:

When taking beginning painting (or drawing) classes, they tell you to draw a grid on the canvas and work square by square. So I used a very simple image and incorporated a grid as my own personal training.

All four sides carry the warning "Artist in Training."

And finally...this is the last canvas I finished. The glue might even still be setting up while the canvas sits in a box ready to ship....

Glassy:

By the by...broken glass is a LOT harder to work with than I'd expected. Though I worked out much pent up anxiety by smashing all that glass with a hammer. One clear glass pane from a picture frame, a mirror, and a glass candle holder from the Dollar Store, a San Pellegrino green bottle and a cobalt blue tincture bottle gave their all for art.

Big fun! I'm excited to see if any of my pieces are picked for the gallery show in December.

Yay! Thanks Art House Co-Op!!!